Thank you for visiting the Forestry Commission online Store at www.theforestryshop.com. Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should kindly exit the website.
The Forestry Commission online Store is operated by ASPECT CPM (UK) Limited. “We" and "Us" means The Forestry Commission and ASPECT CPM (UK) Limited working in partnership.
ASPECT CPM (UK) Limited. registered in England Company No: 08723574 whose registered office is at 3 Greengate, Cardale Park, Harrogate HG3 1GY (Aspect).
The Forestry Commission
(Referred to as FC)
Whose registered office is at
620 Bristol Business Park, Coldharbour Lane, Bristol BS16 1EJ.
For all customer service enquiries or returns please contact the Forestry Commission Shop Customer Services operated by Aspect as follows:
Telephone: 01677 425224
Postal address for enquiries:
the Forestry Commission Shop Customer Services
c/o ASPECT CPM (UK) Limited
Well Hall Farm, Bedale Road, Well
Bedale. DL8 2PX
How to order
All orders for products from the Forestry Commission Shop must be placed using the shopping basket facility provided on the website. When you submit your order, you are offering to purchase products from us at the prices indicated on this website. To make your order you will be directed to a secure website operated by our provider of on-line payment facilities where you can enter your payment information. Please do not e-mail your card details to us as we can only take payment via the website.
Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen displaying the details relating to your order. We will acknowledge receipt and acceptance of your order by email. The contract between us is not formed until we confirm that we have accepted your order.
If you discover you have made a mistake with your order please contact us immediately.
Method of payment
The prices indicated on our website include VAT where appropriate in the UK which may be payable in respect of the products unless otherwise stated. Payment is due in pounds sterling.
You can pay for products from the Forestry Commission Shop using VISA, Master Card, Maestro credit and debit cards. We are unable to accept payment by Electron cards, cheques, cash, or postal orders.
Please note that your statement will show Aspect as the company where payment has been made to.
We can only process your order if you enter the card holder's name as it is shown on the card being used for payment and the postcode that appears on the card statement. It is your responsibility to ensure that the payment details you enter on the website are correct and complete. Neither The Forestry Commission nor Aspect is responsible for supplying products if the details you submit when making your order are incorrect or incomplete.
No payment will be deemed to have been made until we have cleared funds and we will not accept your order or dispatch the products until we receive payment in full.
We aim to despatch your order within 7 working days of receiving it, but we cannot give an exact delivery date.
Please allow up to 28 days for delivery. If you have not received the products you ordered within 28 days please let us know as soon as possible. You may cancel the order and we will refund any money paid by you if we have not delivered your products within 28 days.
The products will be delivered to the address of the holder of the credit or debit card used to make the purchase, or a different address if specified by you when making your order. If you order more than one product in a single order then they may be dispatched separately and arrive with you at different times.
Pricing and availability of products
What we do about mispricing
Despite our best efforts, it is possible that an item could be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
We do our best to ensure that all products shown on our website are available to order. If however any product you order is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date. In addition, if the products that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed.
Returns and refund policy and your right to cancel
Please inspect your delivery when you receive it for defects or damage. If you find a defect or damage you must inform us as soon as possible and we will arrange for a return, either to us or the manufacturer (at our option), at no cost to you.
If the products are found to be damaged or defective prior to delivery to you, we will at our option repair or replace the products, or if neither is possible we will refund the price paid by you for the products. If you would prefer a repair or replacement of the products please contact us and we will accommodate you where this is reasonably practicable.
If for any reason you are unhappy with your purchase you can return it to us in its original condition at any time within 7 days from the date you received the product and we will issue a full refund of the price you paid for the product however you will be responsible for the cost of the return postage.
You have a 7 day 'cooling off' period from the day you receive your goods, in which time you should notify us in writing or via an email that you wish to cancel your contract with us and a full refund will be given, however you will be responsible for paying the cost of the return postage.
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business), in addition to your other legal rights you have the right to cancel any order and receive a full refund from us. You may choose to cancel within 7 working days, starting on the day after the date when we confirm acceptance of your order. If you wish to cancel your order please contact us stating your order reference number. If you choose to return any products under this right to cancel, you will be responsible for the cost of returning the products to us. However, we will cover the cost of you returning any products that we have provided as a substitute for defective products that you ordered. We will discuss with you where the items will be returned to when you contact us.
Please ensure that within the parcel containing the returns there is a covering letter stating your order reference number and accompanied by the original delivery note.
Whenever you return products to us, please ensure as far as possible that they are unused, unopened and in their original packaging (with any seals and shrink-wrap intact). We recommend that you return goods by recorded delivery. All refunds will be made to the card which you originally used for the purchase.
Nothing in these terms and conditions affects any other legal rights you may have to reject or return products.
Data protection and privacy
We take your right to privacy very seriously. We will treat any personal information that you provide to us via this website or in connection with an order in accordance with the Data Protection Act 1998 and other applicable UK privacy legislation.
We will never disclose or sell your personal information to any other organisation without your express permission except to (1) our partner, Aspect, for the purposes of carrying out maintenance of this website and assisting us with sending you marketing information where you have asked us to do so, (2) our provider of online payment facilities in connection with your processing your order, and (3) to couriers and other subcontractors for the purpose of supplying products.
The types of personal information we collect from you are as follows:
- Contact information for order fulfillment and customer services purposes (such as name, email address, delivery address and telephone number). This information may be used to contact you in case of difficulty in processing an order or to deal with customer services issues.
We use the information you give us to fulfill your order and to contact you in case of issues with your order. We also use your personal details and contact information for the following reasons:
- Internal record keeping
- To improve the website and service provided by the Forestry Commission online Store
- To respond to enquiries submitted by you
- To follow up as part of our customer care procedures
- To contact you by email with promotional and marketing information if you have opted to receive such information.
We may contact you by e-mail, phone, fax or mail for these reasons. We will notify you of any changes to the ways we will treat your personal information by placing a notice on this website and by e-mail. We will always give you the option whether or not you wish us to use your information for any new purposes before going ahead.
We have in place security systems and encryption technology to help ensure the security of your personal information. The servers on which we collect and store personal information are kept in a secure environment.
Our liability to you
These terms and conditions do not exclude Aspect liability (if any) to you for:
- Personal injury or death resulting from our negligence
- Any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
We will make every effort to perform our obligations under these terms and conditions but we cannot be held responsible to you for any failure or delay, or for the consequences of any failure or delay, in the performance of our obligations due to any event beyond our reasonable control.
We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions - for example, if you and we could not have contemplated those losses before or when we enter into a contract.
Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost profits or business interruption.
The information we make available on this website is given for general information and interest purposes only. Whilst we try to ensure that the information we make available on the website is accurate and up to date, we cannot be responsible for any inaccuracies in this information.
While we try to ensure that this website is functioning correctly this may not always be achievable. We do not guarantee that this website will be available all the time or at any specific time. We do not guarantee that this website will be compatible with all or any hardware and software which you may use.
We take steps to ensure that this website is free from computer viruses or any other malicious or impairing computer program, however we cannot guarantee this due to the nature of the Internet. You are advised to use appropriate firewall and anti-virus software.
Linking to this website
If you make a contract with another person who is named or referred to on this website, this is entirely at your sole risk and it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.
You must not create links to this website without our prior written permission.
Copyright & intellectual property
We have made this website available to you for your personal non-commercial use. We do not give you permission to do anything with this website except to browse its contents, order products and use any other facilities we expressly offer to you.
This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on this website, as well as other content such as articles and other text. You must not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our written consent, except for your own personal non-commercial use.
You may print or download materials we make available on this website for your own personal non-commercial use provided that:
- No materials are modified in any way
- No graphics are used separately from accompanying text
- Our copyright and trade mark notices appear in all copies and you acknowledge this website as the source of the material
- You obtain any necessary permissions before printing or downloading any materials made available on this website by a third party (for example, advertisers).
Please note, any unauthorised use of either The Forestry Commission or Aspect copyright and trademarks is an infringement of The Forestry Commission or Aspect intellectual property rights and may lead to legal action and other remedies, for example under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.
When ordering goods from this website for delivery overseas you may be subject to import requirements, duties and taxes. Any import charges must be borne by you - we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information of any relevant charges. You are responsible for complying with all laws and regulations of the country in which you are importing the goods. Please be aware that cross-border deliveries may be subject to opening and inspection by customs authorities and delivery times can be affected due to packages being inspected by customs.
Other information of which you need to be aware
We may modify this website at any time, for instance to comply with changes in the law or to add new features. We will try as far as possible to ensure that any modifications do not reduce the quality of the The Forestry Commission online shop.
We reserve the right to withdraw, suspend or discontinue any functionality or feature on this website at any time. We advise you to keep a copy of these terms and conditions and your order details for your future reference. We give you the option to print a pdf version of these terms and conditions when placing your order.
Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you.
- Neither of us intends that these terms and conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.
These terms and conditions and all communications between us will be conducted in the English language. The laws of England and Wales apply to these terms and conditions.
If any disputes arise between you and us in relation to this website or your order(s) and you want to take court proceedings, you must do so in the courts of England and Wales.
We will always try to dispatch your order within 3 working days of receiving it. You can check the status of your order by logging onto the "My Orders" area of the website.
If you’ve not had your order within 14 days for items delivered to the UK or 28 days for worldwide deliveries please let us know by calling 01677 425224 between 9am and 5pm Monday to Friday or by emailing firstname.lastname@example.org
Please note that if you order more than one product they may be dispatched separately and arrive with you at different times.
Postage charges for UK deliveries will vary depending on the products ordered and the supplier fulfilling the order. These will be stated at checkout.
- Europe:- please contact the individual Seller via the Ask Seller button alongside the product description
- Worldwide:- please contact the individual Seller via the Ask Seller button alongside the product description
Lost or Undelivered Orders
If your order hasn’t been delivered please read the information below to find out what to do next.
You need to allow 15 working days from the date of despatch before an item is considered missing by Royal Mail or courier companies (25 working days for international orders).
Check with your neighbours; they may have taken the parcel in on your behalf. You should also check with your local Royal Mail collection office, they may be holding the item if they couldn’t deliver it.
If your item is not delivered within this timeframe please complete our Lost Goods form and return it to us. You can obtain the form by request at email@example.com.
You must return the form within 28 days. Please send the form to:
The Forestry Commission Shop Returns
c/o ASPECT CPM (UK) Limited
Well Hall Farm, Bedale Road, Well
Bedale. DL8 2PX
Or, scan and return your completed form to firstname.lastname@example.org
Once we receive your completed form we will send a replacement item to your address.
*Delivery outside mainland UK
Where FREE delivery is stated on certain products this applies to UK mainland only!. For delivery outside of UK Mainland additional charges will apply and a member of our customer services team will contact you to arrange additional payment.